Shipping policy

1. Introduction

At The Leisure Nook ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers.

This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of products purchased from www.theleisurenook.com.

Because we offer a variety of products from different manufacturers and suppliers, shipping methods, delivery times, and shipping costs may vary depending on the product, destination, size, weight, and fulfillment requirements.

2. Shipping Destinations

United States

The Leisure Nook currently ships to addresses within the contiguous United States (the 48 continental states). We are not currently able to ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Standard Shipping

Free standard shipping is available on all orders shipped within the contiguous United States.

Large, Oversized, and Freight Items

Standard shipping is currently free on all products sold by The Leisure Nook, including large, oversized, and freight-shipped items, when shipped within the contiguous United States.

In the rare event that a specific product ever requires a shipping charge due to its size, weight, destination, or specialized transportation requirements, that charge will be clearly disclosed on the applicable product page and confirmed again before you complete checkout. It will never be added as a surprise after purchase.

4. Order Processing Time

Handling Time

Most orders are processed within 1–2 business days.

Orders are processed Monday through Friday, excluding holidays.

Order Cut-Off Time

Our general order cut-off time is 5:00 PM Eastern Time.

Orders placed before the daily cut-off time will generally begin processing on the same business day. Orders placed after the cut-off time will generally begin processing on the next business day.

Weekends and Holidays

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may vary for certain products that are fulfilled directly by a manufacturer, supplier, or specialized fulfillment partner.

5. Estimated Delivery Time

Standard Parcel Shipments

For standard parcel shipments, estimated delivery is generally 4–7 business days, including processing and transit time.

Freight, Oversized, and Specialized Shipments

Large, heavy, oversized, or freight-shipped products may require additional processing and transit time. Delivery times for these products may vary depending on the manufacturer, supplier, freight carrier, destination, product availability, and delivery requirements.

Where applicable, product-specific delivery estimates will be provided on the product page, during the purchasing process, or after the order has been processed.

Delivery Estimates

All delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors outside The Leisure Nook's control, including:

  • Weather conditions
  • Carrier delays
  • Transportation issues
  • Holidays and peak shipping periods
  • Remote or difficult-to-service delivery locations
  • Product availability
  • Freight scheduling
  • Other unforeseen circumstances

6. Shipping Methods and Carriers

We work with reputable shipping carriers and fulfillment partners to help ensure that orders are delivered safely and efficiently.

Domestic Parcel Carriers

Depending on the product and destination, shipments may be delivered by:

  • USPS
  • UPS
  • FedEx
  • Other qualified carriers

LTL Freight Carriers

Large or freight-shipped products may be delivered through carriers such as:

  • FedEx Freight
  • Old Dominion
  • XPO Logistics
  • Estes Express
  • Other qualified LTL freight carriers

The carrier used may vary depending on the product, supplier, destination, size, weight, and delivery requirements.

Shipment Tracking

When tracking information is available, customers will receive shipment tracking information by email after their order has shipped.

7. Freight and Oversized Deliveries

Large, heavy, or oversized products may be shipped by LTL freight and may have different delivery procedures than standard parcel shipments.

Freight deliveries may require:

  • Delivery appointment scheduling
  • Customer availability during the scheduled delivery window
  • Curbside or other designated delivery arrangements
  • Additional delivery time compared with standard parcel shipments

Customers should review the product page and any delivery instructions provided with their order.

For freight deliveries, customers should inspect the shipment carefully at the time of delivery.

If visible damage is present, customers should document the damage, note it on the delivery documentation when possible, and contact The Leisure Nook within 48 hours of delivery.

Please do not discard the original packaging until the issue has been reviewed and resolved.

8. Order Tracking

Tracking Information

After your order has shipped, you will receive an email containing available tracking information, which may include:

  • Tracking number
  • Carrier name
  • Link to track your shipment

How to Track Your Order

You may track your order by visiting our Track My Order page:

https://theleisurenook.com/apps/track123

or by visiting the applicable carrier's tracking website and entering your tracking number.

Tracking Assistance

If you have questions about your shipment or need assistance with tracking, please contact our Customer Service team at:

Support@theleisurenook.com
586-788-0286

9. Delivery Issues

9.1 Delayed or Lost Packages

If your shipment is delayed beyond the estimated delivery timeframe, please contact us so we can assist in determining the status of your order.

For packages that appear to be lost or have stopped receiving tracking updates, we will work with the applicable carrier, manufacturer, or supplier as appropriate to investigate the shipment.

Delivered but Not Received

If tracking information indicates that your package was delivered but you have not received it:

  1. Verify that the shipping address provided with your order is correct.
  2. Check around your property and with neighbors or building management when applicable.
  3. Review the carrier's delivery information.
  4. Contact The Leisure Nook for assistance.

We may work with the applicable carrier or supplier to investigate the shipment and determine the appropriate resolution.

9.2 Damaged Shipments

For visible shipping or freight damage, please contact us within 48 hours of delivery.

Please:

  • Take clear photographs of the damaged product.
  • Take photographs of the packaging and shipping label.
  • Document any visible damage on the delivery receipt or delivery documentation when possible.
  • Contact us as soon as possible.

Please do not discard the original packaging until the issue has been reviewed and resolved, as it may be required for a carrier or supplier claim.

For defects or problems that were not reasonably apparent at the time of delivery, please contact us within 30 days of delivery.

For complete information regarding damaged, defective, or incorrect products, please see our Returns & Refund Policy.

9.3 Missing Items

If an item or component appears to be missing from your shipment, please contact us within 30 days of delivery.

Please provide:

  • Your order number
  • A description of the missing item or component
  • Photographs of the package and its contents, when applicable
  • Any other information reasonably requested by The Leisure Nook, the manufacturer, supplier, or carrier

We will investigate the issue and, when confirmed, work with the applicable manufacturer, supplier, or carrier to provide an appropriate resolution.

10. Incorrect Shipping Address

Address Accuracy

Customers are responsible for providing an accurate and complete shipping address when placing an order.

The Leisure Nook is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We will make every reasonable effort to update the address before the order is processed or shipped. However, we cannot guarantee that an address change will be possible once processing or shipment has begun.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address provided by the customer:

  • We will contact you to arrange the next steps.
  • Additional shipping or reshipment charges may apply.
  • Any applicable charges must be paid before the order is reshipped.

11. Returns, Refunds, and Order Cancellations

The Leisure Nook does not accept returns solely because a customer changes their mind, no longer wants the product, or ordered the wrong product.

Orders may be cancelled free of charge before processing begins. Once processing has begun, cancellation may no longer be possible, and costs already incurred by The Leisure Nook, the manufacturer, supplier, fulfillment partner, or freight carrier may apply.

Once an order has shipped, it cannot be cancelled.

For complete information regarding returns, refunds, damaged or defective products, incorrect products, manufacturer warranties, and order cancellations, please see our Returns & Refund Policy.

12. Product-Specific Shipping Requirements

Because The Leisure Nook works with multiple manufacturers and suppliers, certain products may have additional shipping requirements, delivery procedures, or delivery timeframes.

When applicable, product-specific shipping information will be disclosed on the applicable product page, during the purchasing process, or through information provided after the order is placed.

Customers are responsible for reviewing applicable product-specific shipping and delivery information before completing their purchase.

13. Contact Information

If you have questions or concerns regarding your shipment, please contact our Customer Service team.

The Leisure Nook Customer Service

Email: Support@theleisurenook.com
Phone: 586-788-0286

Address:
The Leisure Nook
28654 Lorraine Dr
Farmington Hills, MI 48336

Customer Service Hours:
Monday to Friday
9:00 AM to 5:00 PM Eastern Time