Effective Date: 08/13/2026

Our Commitment to You

At The Leisure Nook ("we," "us," or "our"), we stand behind the products we sell and are committed to providing our customers with a positive purchasing experience.

Because many of the products we offer are large, heavy, high-value, and shipped by freight, returns can involve specialized transportation and handling. For this reason, our return policy is designed to protect our customers in the event of a legitimate product issue while also allowing us to maintain accurate pricing and reliable service.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

For visible shipping or freight damage, please contact us within 48 hours of delivery. For defects or incorrect products that are not reasonably apparent at the time of delivery, please contact us within 30 days of delivery.

To help us resolve the issue quickly, we may request:

• Your order number
• Photos or video showing the issue
• Photos of the product packaging and shipping label
• A description of the problem
• Any other information required by the manufacturer or shipping carrier

Once we have reviewed your claim, we will work with you and the manufacturer or supplier to determine an appropriate resolution. Depending on the product and the nature of the issue, the resolution may include a replacement, repair, replacement part, or refund.

For confirmed damaged, defective, or incorrect products covered under this policy, The Leisure Nook will cover applicable return shipping costs.

We aim to respond to damage, defect, and incorrect-item claims within 2 business days of receiving the information needed to review the claim. We will communicate the expected resolution process and timeline at that time.

Change-of-Mind Returns

Due to the size, weight, value, and specialized freight requirements of many of our products, The Leisure Nook does not accept returns solely because a customer changes their mind, no longer wants the product, or ordered the wrong product.

We strongly encourage customers to review product specifications, dimensions, features, delivery requirements, and compatibility information before placing an order.

If you have questions before purchasing, our customer service team is happy to help make sure the product is right for your needs. Please contact us at Support@theleisurenook.com or 1-586-788-0286 before placing your order.

Order Cancellations

If you need to cancel your order, please contact The Leisure Nook as soon as possible.

Orders may be cancelled free of charge before processing begins.

Once processing has begun, an order may have already been submitted to a manufacturer, supplier, fulfillment partner, or freight carrier. At that point, cancellation may no longer be possible, or costs may already have been incurred.

If you request a cancellation after processing has begun, we will make every reasonable effort to assist. However, any costs already incurred by The Leisure Nook, the manufacturer, supplier, fulfillment partner, or freight carrier may apply and may be deducted from any refund issued.

Once an order has shipped, it cannot be cancelled. Because The Leisure Nook does not accept returns for change-of-mind reasons, an order that has already shipped may only be eligible for a return, replacement, repair, or refund if the product arrives damaged, defective, or incorrect, subject to the applicable terms of this policy and any product-specific requirements.

Manufacturer Warranties

Many products sold by The Leisure Nook are backed by a manufacturer's warranty. Manufacturer warranties are subject to the individual manufacturer's terms and conditions.

When applicable, The Leisure Nook will assist customers in contacting or working with the manufacturer to address a warranty-related issue.

Warranty coverage, exclusions, duration, and available remedies are determined by the applicable manufacturer and may vary by product.

Product-Specific Return Policies

Because The Leisure Nook works with multiple manufacturers and suppliers, certain products may have additional or different return, warranty, cancellation, replacement, or service requirements.

When a product has specific terms that differ from or supplement this policy, those terms will be disclosed on the applicable product page, during the purchasing process, or in the applicable manufacturer or supplier terms.

Customers are responsible for reviewing any product-specific terms before completing their purchase.

Where a product-specific policy applies, that policy will govern the applicable product issue to the extent it differs from this general policy.

Freight & Delivery Damage

For large or freight-delivered products, please inspect your shipment carefully at the time of delivery.

If you observe visible damage to the packaging or product, please:

1. Note the damage on the delivery receipt or delivery documentation, if possible.
2. Take clear photographs of the product, packaging, shipping label, and any visible damage.
3. Contact The Leisure Nook within 48 hours of delivery.

Please do not discard the original packaging until the issue has been reviewed and resolved. The packaging may be required to process a damage claim with the carrier, manufacturer, or supplier.

Failure to report visible freight damage within the 48-hour period may affect our ability to file a claim with the shipping carrier or supplier. This reporting period does not apply to defects or problems that were not reasonably apparent at the time of delivery, which should be reported within 30 days of delivery.

Refunds

When a refund is approved, it will be issued to your original payment method within 7 business days of approval. Refund processing times may vary slightly depending on the product, supplier, manufacturer, or payment provider involved, and we will communicate the applicable timeframe when your refund is approved.

If more than 10 business days have passed since your refund was approved and you still don't see it, contact us at Support@theleisurenook.com and we'll look into it right away.

Our Promise

We understand that purchasing a premium product is an important decision. Our goal is not simply to sell you a product, but to help you feel confident in your purchase.

If something goes wrong with your order, we will work with you and, when appropriate, the manufacturer, supplier, or shipping carrier to find a reasonable resolution in accordance with the applicable product, manufacturer, supplier, carrier, and warranty terms.

If you have questions about a product before ordering, please contact us. We are happy to help you make an informed purchasing decision.

Contact Information

The Leisure Nook Customer Service

Email: Support@theleisurenook.com
Phone: 586-788-0286
Address: 28654 Lorraine Dr, Farmington Hills, MI 48336
Hours: Monday to Friday, 9:00 AM to 5:00 PM EST